Privacy Policy

Effective as of July 27, 2025

At Oud Royale, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, www.theoudroyale.com. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly:

  • Name
  • Email address
  • Phone number (if submitted)
  • Shipping and billing address
  • Payment details (processed securely via third-party payment providers)
  • Order and return history
  • Product reviews and survey responses

Automatically Collected Information:

  • IP address
  • Device and browser information
  • Pages visited, time spent, and referral sources
  • Cookies and tracking pixels for analytics and advertising

2. How We Use Your Information

We may use your information to:

  • Process orders, payments, and returns
  • Communicate updates (order confirmations, shipping, support)
  • Personalize your experience and product recommendations
  • Improve website functionality and performance
  • Send marketing emails (if you opt in)
  • Prevent fraud, enforce terms, and comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Measure site usage and performance via tools like Google Analytics
  • Deliver relevant advertising through platforms like TikTok, Meta (Facebook), and others

You can control cookie settings via your browser. Disabling cookies may limit functionality. We currently do not display a cookie banner.

4. Account vs. Guest Checkout

You may create an account or check out as a guest. Information provided during checkout is used solely to complete your transaction and support your experience.

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers strictly to perform business operations:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping carriers (e.g., USPS, UPS)
  • Email marketing and communication platforms
  • Advertising and analytics partners

All third parties are expected to maintain appropriate privacy and data protection standards.

6. User-Generated Content

When you leave a product review on our site, it may be publicly displayed. We reserve the right to moderate or remove content that violates our terms or community standards.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications
  • Know what data we share and with whom

To exercise these rights, contact us at: [email protected]

8. Data Security

We take your security seriously. We use industry-standard security measures, including SSL encryption and secure infrastructure, to protect your data. While no system is completely immune, we work to safeguard your personal information at all times.

9. Data Retention

We retain data for as long as needed to:

  • Fulfill your orders and provide support
  • Meet legal, financial, and regulatory obligations
  • Conduct business analysis and improve services

You may request deletion of your data by contacting us.

10. Age Restriction

Our website is intended for users aged 18 years and older. We do not knowingly collect personal data from anyone under the age of 13. If we become aware that we have collected such data, we will promptly delete it. By using our site, you confirm that you are at least 18 years old.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a new effective date. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Email: [email protected]
Business Hours: 24/7 email support