Frequently Asked Questions

Do you offer gift packaging?

Yes! Many of our products come in elegant, gift-ready boxes. If you’re purchasing a gift, you can also include a personalized message at checkout.

Are your perfumes authentic?

Absolutely. Every fragrance we offer is 100% authentic and sourced directly from trusted Arabic perfume houses. We do not sell fakes, clones, or grey-market goods.

Where do you ship?

We currently ship anywhere within the United States. All orders are processed and shipped from our U.S.-based fulfillment center.

How long does shipping take?

Standard shipping typically takes 3–7 business days, depending on your location.
We strive to ship all orders as quickly as possible, often within 1–2 business days. However, occasional delays may occur due to:

  • High order volumes (especially during sales or holidays)
  • Weather disruptions
  • Carrier-related delays
  • Supply chain issues outside our control

Additional Questions

Do you ship internationally?

Currently, we only ship within the United States. International shipping is not available at this time.

Can I track my order?

Yes. Once your order ships, you’ll receive an email with tracking information so you can follow your delivery.

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure checkout options like Apple Pay, Google Pay, and PayPal.

Can I cancel or change my order?

We begin processing orders immediately to ensure prompt delivery. If you need to make changes, please contact us at [email protected] as soon as possible. While we can’t guarantee edits after an order is placed, we’ll do our best to help.

Are your products suitable for sensitive skin?

Many of our fragrances use high-quality ingredients, but everyone’s skin is different. If you have allergies or sensitivities, we recommend patch testing or consulting a healthcare professional before full use.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter and follow us on social media to be the first to know about exclusive deals, flash sales, and new arrivals.

Can I leave a review?

Yes! We encourage honest feedback. After your purchase, you’ll receive an email inviting you to share your experience with us and other customers.

Do you offer wholesale or bulk orders?

For wholesale inquiries or bulk orders (for events, gifting, etc.), please reach out to us directly at [email protected]. We’d love to discuss custom pricing and options.